FAQ
FAQ
Frequently Asked Questions
will you manage to come to my area to FIX APPLIANCES?
We are very committed to work so we do come to any of the following suburb: Johannesburg, Randburg, Sandton, Roodepoort, Midrand, Edenvale, Bedfordview, Benoni, Boksburg, Alberton, Kempton Park, Centurion, Krugersdorp, Springs. If you live in an area that is not in any of these cities, feel free to ask if we can help you.
RePAIRING or Buying NEW? advise me Better?
Due to our extensive experience and skill, we are can advise you on the best option. Trust us with yours appliances with the best and maximum guarantee.
What Is the CASH BACK ON FIXING?
The best of money back to your pocket is key to us. We make sure that, the services that will be rendered to you is the ultimate and the best value for money.
What Do I Look for WHEN BUYING APPLIANCES?
Buying from the wrong company, buying the fake one and not knowing all the terms and conditions is a challenge. Before you buy kindly know what you are really looking for. Don’t worry, with us, we can assist you get the best for a good price in our store and get the best service warranty in town.
Do I GET Warranty ON SALES AND REPAIRS?
All sales and repairs carry six month warranty. let us help you know better by contacting us via phone or come to our store for best deals and advise on warranty.
CALLOUT FEE TERMS AND CONDITIONS!!!
Is there a call-out fee? Yes, there is. Our call-outs and inspections don’t hurt but they can cost – this means that there is a fee that we, sadly, have to charge to cover the expenses of travel and the most valuable commodity – time. This call-out fee is only charged if you decide not to accept the technician’s quotation. The call-out fee for most of Johannesburg and Suburb areas is R500. If your area of residence doesn’t fall in this category, we will notify you of the difference prior to coming out.
WhEN TO REQUEST FOR A SERVICE CALL!!!
If, for example, your fridge is not cooling at all or freezing too much; if your washing machine is not turning or not draining; if your stove or oven is not heating and you have to get takeaways again; if your Tv decide to do it things – you should definitely call us on +27 10 065 0362 or +27 78 178 5433 or email us on info@aaelectronics.co.za or fill in the online contact form and we will call you right back to arrange a visit.
Am I Ready to BUY OR LAY-BYE?
We offer lay bye facilities. come to the store and get the best and good deal on lay bye with no interest charge.
how long does it take when i request for a callout?
The very moment a call is made, we do not wait for long. The technician assigned for your job respond with an hour or two when a call is made. We all also make sure you are happy with our service before we leave the site. Our technician will always call you before coming out to your premises so that you can carry on with your normal day. Upon inspection, you will be presented with a suggestion on the course of action and the estimated cost of the repair. Should you accept, the technician will do his magic and your appliance will be sorted out in no time. Most of the time the repair can be performed right then and there. In the lesser instances where a part would need to be required, we have access to a very wide network of spare part suppliers.
- +27 78 178 5433